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VERSION:2.0
PRODID:-//Tourism Industry Association of Ontario//Silkstart Technology 
 Inc.//
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TZID:America/Toronto
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DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:EDT
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:OTEC – Service Excellence
DTSTART;TZID=America/Toronto;VALUE=DATE-TIME:20180206T090000
DTEND;TZID=America/Toronto;VALUE=DATE-TIME:20180206T163000
DTSTAMP;VALUE=DATE-TIME:20171208T152834
UID:5a2aafa26862134d3288ca12
DESCRIPTION:Excellent and consistent customer service is the cornerstone of
  today&rsquo\;s successful businesses. OTEC&rsquo\;s Service Excellence 
 training program helps equip front-line service providers with the skills 
 and practical techniques that will generate lasting impressions\, overcome
  difficult customer situationsand build customer loyalty. Join us and 
 explore: &bull\; The &lsquo\;moments of truth&rsquo\; for each customer 
 connection &bull\; Factors that contribute to building customer loyalty 
 &bull\; The 5-step communication process &bull\; Techniques to overcome 
 difficult customer situations &bull\; The commitments that are essential 
 to Service Excellence Date: February 6th 2018 9:00- 4:30 PM 1-day workshop
  delivered by an OTEC Master Trainer Receive a participant guide and 
 certificate of recognition (Refreshments and lunch included!) Workshop 
 price: $229.00 + HST Booking deadline: January 30th 2018 Book by: Jan 15th
  \, 2018 to save $20 on your purchase. *This offer is not valid in 
 conjunction with any other promotion If you are a High School Teacher 
 interested in becoming trained to deliver Service Excellence to your 
 students please contact OTEC for more information. Should it be necessary 
 for you to cancel\, a full refund(s) minus a $25.00 administrative fee 
 will be issued 30 days prior to the training date. If a cancellation 
 occurs after the 30 days\, and prior to15 days before training date\, the 
 registrant will receive a credit towards a future program\, plus an 
 administrative fee of $25.00 will be charged. Full fees will be forfeited 
 if cancellation occurs less than 15 days prior to training date. 
LOCATION:21 Four Seasons Place\, Suite 300\, Toronto\, ON M9B 6J8\, Canada
PRIORITY:5
URL:https://www.tiaontario.ca:443/events/otec-service-excellence
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