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VERSION:2.0
PRODID:-//Tourism Industry Association of Ontario//Silkstart Technology 
 Inc.//
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TZID:America/Toronto
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DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:EDT
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:Service Excellence Designated Trainer Program
DTSTART;TZID=America/Toronto;VALUE=DATE-TIME:20180508T090000
DTEND;TZID=America/Toronto;VALUE=DATE-TIME:20180510T163000
DTSTAMP;VALUE=DATE-TIME:20171208T160847
UID:5a2ab90ffdba4b070b01208e
DESCRIPTION: If your organization trains more than 50 employees per year\, 
 then consider delivering OTEC&rsquo\;s flagship &ldquo\;Customer Service 
 Excellence&rdquo\; program in-house. Your trainers will gain a solid 
 understanding of adult learning basics and will discover how to create a 
 learner-centric environment. Your organization will benefit through 
 increased employee participation\, theory retention and support in your 
 efforts to create a &lsquo\;service culture&rsquo\;. Day 1 &bull\; Service
  Excellence Day 2 &amp\; 3 &bull\; Seven key principles of adult learning 
 &bull\; Four learning styles &ndash\; the foundation of adult learning 
 &bull\; Components of the experiential learning cycle &bull\; 10 effective
  strategies to deal with challenging training solutions Date: May 8\, 9\, 
 10\, 2018 9:00- 4:30 pm 3-day workshop delivered by an OTEC Master Trainer
  Receive a participant guide\, facilitator guide and a facilitator 
 certificate Location: OTEC Learning Centre\, 21 Four Seasons Place\, Suite
  300\, Toronto\, ON M9B 6J8 (Refreshments and lunch included!) REGISTER 
 TODAY. SPACE IS LIMITED! Workshop price: $1599.00 + HST Booking deadline: 
 April 30th\, 2018 Book by: April 15th\, 2018 OR book 3 or more save $100 
 each** : The OTEC Designated Trainer Program is designed for participants 
 who will be using OTEC&rsquo\;s Service Excellence program to train in-
 house employees. A minimum order of 50 training packages is required at 
 the time of registration and is non-refundable. For more information 
 contact OTEC. Should it be necessary for you to cancel\, a full refund(s) 
 minus a $25.00 administrative fee will be issued 30 days prior to the 
 training date. If a cancellation occurs after the 30 days\, and prior to 
 15 days before training date\, the registrant will receive a credit 
 towards a future program\, plus an administrative fee of $25.00 will be 
 charged. Full fees will be forfeited if cancellation occurs less than 15 
 days prior to training date. 
LOCATION: 21 Four Seasons Place Suite 300 Toronto\, ON M9B 6J8 Canada
PRIORITY:5
URL:https://www.tiaontario.ca:443/events/service-excellence-designated-
 trainer-program-1
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