Event Details
How can we equip employees with the skills they need to thrive—without pulling them off the job? Micro-credentialing offers a flexible, fast, and targeted solution for upskilling workers and strengthening retention.
In this 60-minute session, HWTC will share how hospitality workplaces can integrate micro-credentials into hiring and retention strategies. Drawing on over a decade of experience delivering employer-aligned training, HWTC will provide real examples of how micro-credentialing can support both new hires and frontline staff primed for advancement.
Whether you're building your talent pipeline, improving employee retention, or planning your career trajectory, this session will provide actionable insights and tools to support your goals.
Kelly Palter | Co-Executive Director
Hospitality Workers Training Centre (HWTC)
Kelly started her career in the non-profit sector, developing and coordinating programs for seniors. After seven years of growing community-based initiatives, she shifted into the private sector, taking on a marketing leadership role that helped drive strong sales growth.
She eventually found her way back to the non-profit world and joined the Hospitality Workers Training Centre over three years ago as Director of Outreach and Service Delivery. During that time, she helped increase program enrollment by 263% and recently stepped into the role of Co-Executive Director.
Kelly has an education in healthcare management and communications, and she also teaches a marketing course part-time at Centennial College. She’s passionate about helping others and seeing them succeed.
