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Building Inclusive Tourism

Building Inclusive Tourism: Monthly Webinar Series

This monthly webinar series will provide the tourism industry with education, information, and resources on Diversity, Equity and Inclusion (DEI).

These lunch-and-learn sessions will occur on the second or third Wednesday of each month in 2022. Each session will be produced and lead by a recognized expert providing thought leadership in the field of DEI.

Building Inclusive Tourism: Session Information

February 16: Better Business Discovery Process


Session Information: Building better business through diversity, equity, and inclusion starts with each individual assessing the past, present and future to identify opportunities to improve, adapt and shift. This workshop will provide the steps to conduct a discovery within your own operations and businesses to identify current gaps. You will gain insights through hearing about other’s experiences in the marketplace as we share best practice stories and examples of how adjusting your business to be more inclusive lead to better business success.


Guest Speakers: 

  • Niyoka McIntosh - Co-founder of Unpack Consulting; Wellness Vacation Specialist and owner of Vacation Your Way 
  • Shalene Dudley, CTA, WPICC, PMP - Lead Travel Concierge at Latitude Concierge Travels, Ltd.
  • Maria Ines - Director of Agent Experience & Loyalty, Independent by Flight Centre

Moderator: Maxine Gundermann - Market Sales Manager, Eastern Ontario, Celebrity Cruises, Inc.


To learn more and to register for this session, please click the link below:

Better Business Discovery Process


March 9: LGBT+ Overview and Case Study

Session Information: It's estimated that the LGBT+  traveller contributes more than $220 US billion annually to the global travel market. Learn some of the ways your business can become more inclusive to one of the world's largest travel markets by addressing the needs of both your internal team who identify as LGBT+ as well as potential LGBT+ customers. Our webinair will identify which individuals are included in this broad market, address the use of inclusive language, outline ways  businesses can become more inclusive, outline available programs to assist you and will provide a case study from Destination Kingston on their journey to become more LGBT+ inclusive. 


Guest Speakers: 

  • Loren Christie – Tourism/Hospitality Expert
  • TJ Jones - Founding Consultant, Full Picture Management
  • Allyson Tonelli - Director of Sales, Tourism Kingston


To learn more and to register for this session, please click the link below:

LGBT+ Overview and Case Study


April 13: Bringing DEI to DMOs - Best Practices of Integrating DEI Principles at the DMO Level

Session Information: This webinar features best practices of integrating DEI principles at the DMO level. The session will begin with a presentation from Greg DeShields, Executive Director of Tourism Diversity Matters, after which Rebecca Godfrey will moderate a discussion with Explore Edmonton on the status of their journey to build a more inclusive tourism industry.

Guest Speakers:

  • Greg DeShields, Executive Director of Tourism Diversity Matters
  • Paul Hawes & Kristen Foster of Explore Edmonton

Moderator: Rebecca Godfrey - Senior Strategic Consultant at Destination Think!


To learn more and to register for this session, please click the link below:

Bringing DEI to DMOs


May 11: A Talk with Marci Ien, Minister for Women, Equality and Youth

Session Information: Coming Soon!

Guest Speaker: Marci Ien, Minister for Women, Equality and Youth

Moderator: Loren Christie – Tourism/Hospitality Expert


June 8: TBD

Session Information: Coming Soon!

Guest Speaker: TBD

Moderator: Kevin Eshkawkogan - Chief Executive Officer, Indigenous Tourism Ontario


September 14: Back to School - How to Work with Post-Secondary to Support a Diverse Workforce

Session Information: Join Michelle Caine, Centennial College, in a discussion with a panel of experts to discuss how one can work with Ontario post-secondary educators to hire and mentor the growing number of international students studying tourism programs.

Expert Panelists:  Kristy Adams, Program Coordinator and Professor at Humber College & Michael Agema, CEO AGEMA Work and the perspective of an International Student Graduate.

Moderator: Michelle Caine - MBA Academic Chair, Hospitality Management Centennial College


October 12: 50/30 Challenge for Boards

Session Information: Coming Soon!

Guest Speaker: TBD

Moderator: Rebecca Mackenzie - President, Culinary Tourism Alliance


November 9: Accessibility (AODA)

Session Information: Coming Soon!

Guest Speaker: TBD

December 14: Marketing & Advertising Tips

Session Information: Coming Soon!

Guest Speaker: TBD

Moderator: Debra Mansillo - Vice President, Industry Relations and International Marketing, DESTINATION ONTARIO





Past Sessions

January 12: DEI 101

Session Recording


Michael Bach - What is diversity in tourism? Presentation

Understanding the Narrative - tips and takeaways for understanding how we can work together in Tourism.  What can be perceived as offensive? What are some key phrases - knowledge of language?   How can I implement this support within my own business?

Kevin Eshkawkogan - Indigenous Tourism ON Presentation

Enriching Tourism by Embracing the Original Hosts of the Land

ITO partnered with MDB Insight to study the impact of COVID-19 on Indigenous tourism in Ontario and found resilience, optimism, and untapped potential.  We need to support having more Indigenous people in the Tourism Economy.  Why is this important?  What are we seeing?  Join Kevin Eshkawkogan as Kevin shares teachings, and understanding of why this is important.

Quick Access: Webinar Registration Links