In partnership with the Ministry of Economic Development, Employment and Infrastructure through the EnAbling Change Program, TIAO assembled an Accessible Tourism Package with insights and best practices for making Ontario a more accessible destination for tourists, employees and business owners.
Accessible Customer Service (Accessibility Directorate of Ontario)
- Reaffirms what accessibility means in Ontario, and how accessibility standards for customer service can help businesses improve. Includes tools for how to create an Accessibility Plan and put it into action; tips for employers with respect to recruiting, hiring and training employees; and a recap of current regulation standards and legislation governing accessibility in Ontario.
Creating Accessible Hospitality (Ted Wilson, Laurentian School of Architecture)
- Slideshow on accessible hospitality, for inspiration on how spaces have been designed, renovated or redesigned with accessibility in mind.
The Art of Inclusion (McMichael Canadian Art Collection)
The McMichael Canadian Art Collection incorporated accessibility in its Master Plan. The attached guide showcases the results of the gallery’s two-year EnAbling Change project.
The McMichael Canadian Art Collection offers its visitors a unique experience. From the art on its walls to the surrounding landscape, the McMichael provides an introduction to Canada’s art, art making and artists. Renowned for collecting only Canadian art, the McMichael permanent collection consists of almost 6,000 artworks by Tom Thomson, the Group of Seven, their contemporaries, and First Nations, Métis, Inuit and other artists who have made a contribution to the development of Canadian art.
The gallery welcomes about 100,000 visitors annually. On average, 30,000 students and educators from more than 40 school boards and private schools visit the McMichael during the school year. The McMichael also welcomes adults, families and youth to programs and activities, including lecture and film series, studio classes and summer art camps.
Accessible Tourism in London (Joan Beaune, Manager, Administration, Research and Membership, Tourism London)
- Joan Beaune was instrumental in the development of London’s Accessibility Plan, and oversaw the redesign of the Wellington Road Tourist Information Centre.
- The attached document highlights the renovation project, and provides insight to best practices in accessible tourism.
Abilities Centre (Leo Plue, Abilities Centre Executive Director)
- Leo Plue has been involved with the Abilities Centre Project since its inception as a both a Board Member and on staff. He has served as Foundation Director, Director of Development and currently as Executive Director.
- The attached document gives an overview of the Abilities Centre, and some of the programs it offers.
Accessibility: A Business Owner’s Perspective (Gregory Boyle, Tim Hortons owner/operator, Sarnia)
Gregory Boyle owns and operates three successful Tim Hortons locations in Sarnia. In 2011, Gregory and his long-term business partner met with the local Tim Hortons owners group to propose becoming Gold Sponsors of the Ontario ParaSport Summer Games, which were hosted in Sarnia that year. This sponsorship ultimately set the path for partnership with Community Living Sarnia-Lambton, and the development of a business team dedicated to inclusivity and accessibility.
In the attached document, Gregory outlines how Tim Hortons locations in Sarnia were made to be more accessible with simple solutions, and how similar solutions can be used to increase accessibility in a variety of businesses at little cost.