As President & CEO of the Tourism Industry Association of Ontario (TIAO), Beth Potter leads the advocacy efforts for the tourism industry – promoting the importance of tourism as an economic driver and job creator for Ontario – by fostering a collaborative relationship between business owners, tourism organizations and governments. Collectively, TIAO represents close to 200,000 businesses and close to 400,000 employees that are dedicated to promoting and operating the Province’s tourism infrastructure.
An involved leader, Beth routinely works in partnership with other organizations to advance the policy work that TIAO undertakes on behalf of the industry. These partnerships include the Council of the Great Lakes, and the World Travel & Tourism Council, the international organization that works to raise awareness of Travel & Tourism as one of the world’s largest economic sectors.
A recognized leader with more than 25 years of experience in the not-for-profit and tourism sectors, Beth has worked with a variety of boards, committees and volunteers across the tourism industry and from all walks of life. She carries a firm belief that volunteers make the world go ‘round, and has proudly served on many industry boards, including the Ontario Chamber of Commerce. She currently holds a board seat for the Metro Toronto Convention Centre.
With 25 years of leadership and management experience in the hospitality sectors, Carol epitomizes the power of rapport and relationship building. Carol has represented Accor, Vintage Inns & Mississauga Tourism, in addition to her consulting firm, G.A.P Solutions. Carol has assembled teams, opened hotels, provided training for sales professionals, and management training for leaders in the hotel network. Carol has conducted business audits and rebuilt teams through hiring, coaching & success focused development.
Alex is the Director of Policy and Research and works on key provincial policy issues on behalf of the tourism industry. Alex coordinates the development of government strategies, and policy recommendations on issues ranging from the Municipal Accommodation Tax, the tourism labour gap, and the workforce housing shortage in Ontario. Prior to joining TIAO, Alex worked as a Lead Researcher and Policy Analyst. In these roles Alex authored reports for the Law Foundation of BC, and the Social Science and Humanities Research Council, on labour migration, best policy practices, and the evolution of transnational employment relations in market economies. Alex holds a Masters of Sociology and Labour Studies from Simon Fraser University.
Christopher is the Director for Communications and Media Relations at TIAO. Prior to joining the TIAO team in March 2020, Christopher spent ten years working in political communications at the House of Commons in the United Kingdom