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Smart Serve Recertification: What You Need to Know

09 Aug 2022
2:00pm - 3:00pm EDT

Session Information:

On July 1, 2022 the AGCO approved Smart Serve Recertification every 5 years. With an ever-changing landscape this will ensure that your employees and you are kept current.

Join Caitlyn Drexler, TIAO’s Policy & Research Officer, and Richard Anderson, Executive Director, Smart Serve, in conversation on August 9, 2022 at 2PM.   

Due to the recent changes to the liquor framework in Ontario, all existing Smart Serve certificate holders will be impacted as of July 1, 2022. As such, TIAO is hosting a free webinar to outline some of the new regulations, highlight the new Liquor License and control Act (LLCA), and how you will be impacted by these changes. The session will also include a Q & A component where you will have an opportunity to ask any questions that you may have. 



Richard Anderson

Executive Director, Smart Serve Ontario

Richard Anderson has been in the non-profit industry for most of his career.  Having 25 years of experience at Sheridan College and Mohawk College, he managed Student Associations with large budgets and staff.  He was the licensee for the campus pubs and oversaw the bar and restaurant operations, as well as board governance.  He started with Smart Serve Ontario in July of 2017 as the Executive Director, and has since spent time learning the industry and raising the profile in Ontario.  Richard is active and sits on the boards of Arrive Alive/Drive Sober and Burlington’s Sound of Music Festival. 


Caitlyn Drexler

Policy & Research Officer, Tourism Industry Association of Ontario

Caitlyn is a public policy professional with over four years of experience working in policy research and government relations. She recently graduated with a Master’s degree in Applied Politics from the Wilfrid Laurier University. She has previous experience working for several non-for-profit organizations, where she led major events and coordinated projects. She has worked with MPs on political campaigns and organizing fundraisers. Previously, she taught tutorials in Canadian politics and International politics at Wilfrid Laurier University, where she was responsible for researching and advising students.


Smart Serve Ontario  

Our mandate is to support the industry in their endeavours to ensure responsible alcohol service is aligned with public safety for the good of our communities. We continue in our efforts to ensure that the message of responsible alcohol consumption is understood by the broader public including university and college students. Through education, state-of-the-art training, open dialogue and strategic partnerships, our primary goal is to be an active participant in helping to change the culture and behaviour of all who engage in the sale, service and consumption of beverage alcohol.

Visit Smart Serve  here

To recertify, please see here

Ticket Name Sale Ends Price Quantity
Free Registration
09 Aug 2022
Sale Ended

09 Aug 2022
2:00pm - 3:00pm EDT

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