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TIAO Survey to Understand What’s Driving the Tourism & Hospitality Labour Crisis in Ontario

The Tourism Industry Association of Ontario (TIAO) seeks the views of current and former employees in Ontario’s tourism and hospitality industry to complete an anonymous and confidential survey to understand the challenges faced by those working in the tourism and hospitality industry, increased pressures during the pandemic, and how these factors might contribute to the current labour crisis.  

Tourism and hospitality businesses across the province are facing challenges hiring and retaining staff, making it extremely difficult to meet rising consumer demand even as the province reopens after 20 months of pandemic restrictions. Understanding the factors behind these unprecedented workforce challenges is crucial to the recovery of the industry.  

TIAO will share the results of the survey with the Ministry of Labour, Training and Skills Development and the Ministry of Heritage, Sport, Tourism and Culture Industries to help inform government decision-making to address the labour crisis.  

Please share this survey among your membership, stakeholders, partners, etc. to ensure we get a full picture of what is driving our industry’s labour crisis. Survey link is here.