(External) Service Excellence Designated Trainer Program

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

Day 1

• Service Excellence

Day 2 & 3

• Seven key principles of adult learning

• Four learning styles – the foundation of adult learning

• Components of the experiential learning cycle

• 10 effective strategies to deal with challenging training solutions

Date: May 8, 9, 10, 2018 9:00- 4:30 pm

3-day workshop delivered by an OTEC Master Trainer

Receive a participant guide, facilitator guide and a facilitator certificate

Location: OTEC Learning Centre, 21 Four Seasons Place,

Suite 300, Toronto, ON M9B 6J8

(Refreshments and lunch included!)

REGISTER TODAY. SPACE IS LIMITED!

Workshop price: $1599.00 + HST

Booking deadline: April 30th, 2018

Book by: April 15th, 2018 OR book 3 or more save $100 each**

: The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.