COVID-19 Resources, Updates and News
As the voice of the Ontario tourism industry we recognize that in times of uncertainty there is a need for industry to have access to clear and reliable information. We have created this dedicated section of the website of to link to rapid updates on COVID-19.
Our team is closely following the evolving situation and will link to pertinent articles, with a focus validity and relevance to our industry.
Our weekly TIAO newsletter includes all the latest information, government updates and resources we think are pertinent for those in the tourism industry. You can sign up for our free newsletter on our home page.
COVID-19 Protocols and Guidelines Resource Centre
As Ontario slowly looks to reopen it's economy there are a growing number of guidelines and protocol documents emerging on how to do so safely and adhering to physical distancing and health protocols. TIAO is collecting documents issued by other provincial governments, the federal government, international tourism agencies associations and others below to give you an insight on how to safely open and operate your businesses. Please note you will need to turn your pop-up blocker off to download PDF and word documents that these links link to.
RV, rafting and Camping
- Camper Code of Conduct 2020
- Contractor Code of Conduct by Highland RV Resort
- Meeting Guest Needs During and After a Pandemic by the National Association of RV Parks & Campgrounds
- Overall Guidance for Campgrounds by Camping in Ontario
- Re-Opening RV Parks and Campgrounds by the National Association of RV Parks & Campgrounds
- Sample Cancellation/Refund Policy for RV Parks and Campgrounds
- Suggested Phased Re-Opening of RV Parks and Campgrounds
- BC RIVERS OUTFITTERS ASSOCIATION -COVID-19 BEST PRACTICES FOR COMMERCIAL RIVER RAFTING OPERATIONS
Events and Attractions
- The Event Safety Alliance Reopening Guide for event professionals during COVID-19
- The Event Safety Alliance Reopening Guide for event professionals during COVID-19 (FRENCH VERSION)
- The Event Safety Alliance Reopening Guide for event professionals during COVID-19 (CHINESE VERSION)
- COVID-19 Considerations for the Global Attractions Industry by IAAPA Global Association for the Attractions Industry
Workplaces, Resorts, Restaurants, Hotels and Motels.
- Guidelines For New Brunswick Workplaces Re-opening In A Covid-19 Environment As We Safely Return To Work Embracing The New Normal
- Ontario Restaurant Hotel and Motel Association Dine Safe Protocols
- Hotel Association of Canada - Enhanced industry-wide hotel cleaning standards in response to COVID-19
- Resorts of Ontario - BUSINESS CONTINUITY PLAN 2020- Procedures on Safety and Prevention (Covid-19 pandemic threat)
- COVID-19 Best Practices For the Safe Operation of Resource-Based Tourism Businesses in Northern Ontario
- Ontario Government COVID-19 Workplace Safety Plan
- COVID-19: Reopening Guidelines for Businesses & Organizations City of Toronto
- COVID- 19 Best Practices For Commercial River Rafting Operations By BC Rivers Outfitters Association
- Boating Ontario - Introduction to guidelines
- Social Distancing Best Practices Marine Personnel by Boating Ontario
- Global Protocols for the New Normal Attractions
- Global Protocols for the New Normal Car Rental
- Global Protocols for the New Normal Short Term Rental
- Global Protocols for the New Normal for Hospitality
- Global Protocols for the New Normal for Outdoor Shopping Destinations and Establishments
- Global Protocols for the New Normal for Aviation
- Global Protocols For The New Normal Convention Centres, Meetings
- Global Protocols for the New Normal Airports
- Global Protocols for the New Normal Tour Operators
- Resonance COVID-19 Destination Management Marketing Toolkit
- World Tourism Organization COVID-19 Tourism Recovery Technical Assistance Package
- US Travel Industry Guidance
Resources for Discovering our Province
As more areas of Ontario continue to gradually reopen we are gathering resources to discover our province when it is safe.
Please find below examples of TIAO advocacy documents, press releases and collaborative work with partners and industry stakeholders.
Standing Committee on Finance and Economic Affairs (Culture and Heritage) 29th June
On Monday June 29th, TIAOs President and CEO Beth Potter, and the former Director of Policy & Research, Alexandra Rodgers, appeared before the Standing Committee on Finance and Economic Affairs, to present on the impact of COVID-19 to the Culture & Heritage sectors in Ontario.
The presentation built on the key points highlighted in our first appearance on June 4th, where we detailed key recommendations on how to sustain tourism businesses after the temporary shutdown of our $36 billion a year industry.
Beth Potter spoke to:
· The significance of culture and heritage in Ontario, as it represents our past and future
· The importance of ensuring that funding for Indigenous businesses is flowed through the correct channels, and that Aboriginal Financial Institutions are set up to support these businesses through the COVID-19 crisis. The need to continue supporting Francophone tourism in Ontario through investment in product development and ensuring that educational institutions in Ontario provide bilingual instruction to support the growth of a bilingual tourism workforce.
Please see the full script here.
Tourism Roundtable letter to Premier Ford (June 8th)
TIAOs President and CEO Beth Potter has joined other tourism leaders to form the Tourism Roundtable group.
The Roundtable is comprised of leaders in Canada’s tourism and travel sector – airports, airlines, hotels and others – working together with a goal of restarting the sector safely and smoothly.
The Roundtable have written to Premier Doug Ford urging the Ontario government to immediately establish clear and consistent health standards and protocols that are aligned with global rules and procedures and designed to build traveller confidence.
You can read the letter here.
Standing Committee on Finance and Economic Affairs (June 4th)
Please find here TIAO's recommendations to the Standing Committee on Finance and Economic Affairs as presented by our President and CEO Beth Potter on the 4th June.
Joint Letter to Premier Doug Ford (June 2nd)
Tourism organizations have come together to send the following joint letter to Premier Doug Ford with a simple request.
Allow businesses in the tourism and travel sector in Ontario to open immediately based on their ability to demonstrate that they are operating in accordance to the guidelines set out by WSPS.
As each business is unique, some will be able to open immediately, others will open when they are ready to do so. All sectors of the travel and tourism industry in Ontario are part of the same economic ecosystem. When one succeeds, so too do the others.
The COVID-19 pandemic is first and foremost a health crisis, however, it is also an economic crisis, and we are prepared to work collaboratively with government.
Read the full letter here. The letter was signed by;
David MacNeil - Chief Executive Officer - Festivals & Events Ontario
Doug Switzer - President and CEO - OMCA
Rebecca Mackenzie - President - CTA: Culinary Tourism Alliance
Don Cleary - President - Marriott International, Canada.
Troy Young - President - Attractions Ontario
Laurie Marcil - Executive Director - Nature and Outdoor Tourism Ontario
Terry Mundell - President & CEO - Greater Toronto Hotel Association
Rick Layzell - President & CEO - Boating Ontario
Alexandra Anderson - Executive Director - Camping In Ontario
Grace Sammut - Executive Director - Resorts of Ontario
Steve Ball - President - Ottawa Gatineau Hotel Association
Beth Potter - President and CEO - Tourism Industry Association of Ontario
Tony Elenis - President & CEO - Ontario Restaurant Hotel & Motel Association
Joint OBIAA, EDCO and TIAO letter to Finance Minister Rod Phillips (May 6th)
In partnership with our colleagues at the OBIAA and the EDCO we've sent the following letter to Ontario finance Minister Rod Phillips.
In addition to welcoming and commenting on the Ontario Jobs and Recovery Committee we've asked for immediate support for businesses regarding commercial rent. We've asked for the following.
Put rent relief in the hands of the tenants. To accomplish this, we recommend that mandating all landlords to enroll in CECRA if their tenants qualify.
Freeze rent evictions by passing legislation for a moratorium on commercial evictions for a minimum of six months (to be applied to tenants who were in good standing as of March 15).
That the 70% threshold be reviewed and, if necessary, reduced (e.g. a 70% threshold if your rent is above $5,000 and 50% below $5,000.
You can read the full letter here.