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ADVOCACY AT BRIEF
Hello and welcome to the latest edition of TIAO’s weekly newsletter. As we head into the long weekend, we wanted to thank you for your continued support of the work that TIAO does and we hope that you are able to enjoy a weekend with your friends and families.
This week, TIAO launched its pre-election survey designed to capture your views as the short campaign for the Ontario Provincial Election is set to begin. The information we collect will lay the foundations for our work during the provincial election. At a critical time for the tourism industry, when our recovery is far from secured, we need to ensure that prospective members of the provincial parliament are fully aware of the challenges we face. We need to utilize our relationships with all political parties and the media to make sure the issues that matter to the tourism industry are raised and answered during the election. So please complete the survey by clicking here and please share as widely as possible.
Also happening this week, the funding portals for Tourism Relief Funding from RTO’s and ITO in partnership with FedDev Ontario opened. Please visit the dedicated RTO TRF site for the fund by clicking here where you can also learn more about the program and find your own dedicated portal for your local RTO to find details on how to apply and important dates associated with your application. If you have questions or would like advice about your application, please don’t hesitate to contact the TIAO team or use the contact details provided by your local RTO.
On this week's TIAO stakeholder calls we went through the recent federal government budget, picking out some of the key announcements pertaining to the tourism industry and the wider economy. You can download our slides from that call further down in this newsletter. On the call itself, we expressed our disappointment that key recommendations put forward by the Coalition of Hardest Hit Businesses and TIAC were not taken up by the federal government. The decision not to extend financial support for the tourism industry is unfortunate because as we all know, reopening doesn’t mean recovery, especially when there are significant barriers to travel remaining and depressed consumer confidence. Specifically, TIAO will continue to work with TIAC to push for national solutions to the appalling examples of price gouging in the commercial insurance market and for further debt forgiveness for those who have taken out CEBA, RRRF and HASCAP loans.
However, there were a series of welcome announcements that TIAO strongly supports and that have been key advocacy asks over the past several years in collaboration with industry partners. One of the key announcements, actually announced before the budget was released, were key changes to the Temporary Foreign Worker Program (TFWP). These changes will allow businesses in accommodation and food services to fill a larger proportion of essential positions with temporary foreign workers and will open up the opportunity for more tourism and hospitality businesses to fill persistently vacant low-wage positions through the TFWP—key asks that TIAO has been pushing for.
The federal government also confirmed its intention to develop a new post-pandemic Federal Tourism Growth Strategy focused on the labour crisis and destination development. Other announcements in the budget included financial support for Indigenous tourism, a tax incentive for small businesses, defunding border closure operations, further consultations on reducing credit card process fees and measures to address the housing crisis. TIAO will of course share any opportunities for stakeholders to take part in any of the proposed new consultations and will ensure the voice of the tourism industry in Ontario is heard. Everyone at TIAO would like to thank the Coalition of Hardest Hit Businesses and TIAC for all their hard work in fighting for our industry.
As COVID-19 relief winds down, TIAO will continue working to ensure the stability of long-term tourism funds: tools like the Municipal Accommodation Tax (MAT) will become increasingly important to financing the tourism marketing that is critical to attracting visitors back to local Ontario destinations. In the next weeks, TIAO and our tourism delegation will meet with the Ministry of Municipal Affairs and Housing to discuss challenges with MAT implementation and solutions to improve the current MAT framework so that it can best support local tourism economies.
Finally, this week the TIAO DEI working group held its latest webinar as part of the Building Inclusive Tourism: Monthly Webinar Series entitled ‘Best Practices of Integrating DEI Principles at the DMO Level’. Thank you to all of those that attended the session and to our excellent speakers, moderator and curators of the session. Please visit our website here to learn of future sessions and access past sessions.
Thank you for taking the time to read our latest TIAO newsletter. As ever, if you have any questions or queries, please don’t hesitate to get in contact with us.
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Christopher Bloore,
President & CEO
Dr. Jessica Ng
Director, Policy & Gov't Affairs
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With the provincial election only a few months away, TIAO is seeking to understand the challenges facing tourism businesses throughout Ontario, what concerns businesses have for the future of the tourism industry, what supports are necessary moving forward, and how the next provincial government can support tourism.
We are asking business owners, operators, and members of Ontario’s tourism industry to complete an anonymous and confidential survey. Our findings will be used in our advocacy to ensure that your views are heard and that tourism recovery is on the platform of every candidate vying for elected office. Please fill out our 3-minute survey here.
VIA RAIL TO RESTORE SERVICE TO NORTHERN ONTARIO AND ACROSS CANADA BY END OF JUNE 2022
VIA Rail has announced that it will gradually restore most of its services across the country by the end of June 2022. Previously, VIA Rail had reduced the frequency of select services due to the COVID-19 pandemic.
Among the services to be fully restored is the Sudbury – White River route (full service by June 14) and the Quebec City – Windsor Corridor route (full service by June 9). Sudbury – White River is a crucial rail line serving Northern Ontario, enabling visitor movement from Southern Ontario to the many lodges along the route, as well as providing a vital transportation option for Northern residents.
With the peak summer season approaching, lodge operators seeking to recoup two years of revenue losses, and the US visitor market yet to return to Northern Ontario, the full-service resumption of the Sudbury – White River route is a crucial step for the recovery of Northern tourism economies.
TIAO welcomes this announcement and recognizes the advocacy efforts of our partners at NOTO and Destination Northern Ontario on this key issue.
GOVERNMENT OF CANADA ANNOUNCES $68.5M IN RELIEF SUPPORT FOR SOUTHERN ONTARIO TOURISM SECTOR
On April 6, 2022, the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) announced a total investment of $68.5 million through the Tourism Relief Fund for Indigenous Tourism Ontario (ITO) and 11 RTOs.
$3.5 million will go to ITO to deliver non-repayable contributions of up to $100,000 to Indigenous businesses, not-for-profit organizations, Band Councils, and Indigenous communities to invest in new or enhanced tourism experiences, upgrade tourism assets, attract domestic and international tourists, and support Indigenous businesses and organizations with pandemic recovery.
A total of $65 million will go to 11 RTOs across southern Ontario, which will distribute the funding through non-repayable contributions of up to $100,000 to southern Ontario tourism businesses and organizations to innovate and invest in new and enhanced tourism experiences. The fund will be open to incorporated businesses, not-for-profit incorporated organizations, municipalities, and Indigenous-owned businesses, communities, and organizations.
TIAO welcomes this announcement, which will support the local recovery needs of tourism businesses, organizations, and regions in southern Ontario.
More information on how to apply for support will be available on the ITO and eligible RTO websites.
ONTARIO BUDGET 2022 WILL BE ANNOUNCED ON APRIL 28
Minister Peter Bethlenfalvy announced today that he will table Ontario's 2022 Budget on April 28. In a speech this week, Bethlenfalvy said his budget would be focused on building the province. He says the fiscal plan will be prudent and accountable, that is ambitious but also invests responsibly.
TIAO is accepting nominations for the 2022 TIAO Board of Directors. To learn more and apply, click here.
TIAO AND TOURISM DELEGATION TO DISCUSS MAT WITH MINISTRY OF MUNICIPAL AFFAIRS AND HOUSING
TIAO has confirmed a date for a roundtable meeting to discuss MAT implementation issues with the Municipal Finance and Policy branch of the Ministry of Municipal Affairs and Housing. The roundtable meeting has been set for the end of April.
With the decline of COVID-19 relief funding and tourism recovery expected to take years, MAT revenues will be an increasingly important source of financing for tourism recovery, with funds directed to local tourism marketing and product development. As such, this roundtable meeting will be a critical opportunity to relay existing industry concerns regarding the MAT regulatory framework and our recommendations to ensure the MAT can best meet its objectives in funding local tourism rebuild and growth.
TIAO will be joined by a delegation of DMOs, RTOs, and tourism associations from rural municipalities where the MAT is in place. Key focal points of the meeting will include:
- Ensuring consistency in requiring STR platforms (e.g., Airbnb, Vrbo) to collect and remit MAT in municipalities where MAT is legislated
- Ensuring MAT monies actually go toward tourism marketing and product development
- Ensuring that the MAT does not replace a tourism financing strategy but is part of it
If you have any feedback to add to the meeting agenda regarding MAT implementation, email jng@tiaontario.ca.
TIAO is currently accepting bids to host the 2023 and 2024 Summits.If you are interested in seeing if your destination is able to host an Ontario Tourism Summit in the future, please contact TIAO's event manager, Landon directly at landon@tiaontario.ca to receive a copy of the RFP.
A Three Fires Collaborative Quest Continues!
Next Employee-to-Employer Matching Event: April 25th, 2022
In collaboration with Indigenous Tourism Ontario (ITO), the Tourism Industry Association of Ontario (TIAO), is proud to partner on A Three Fires Collaborative Quest Program - a program designed to fill critical gaps within the industry by facilitating interviews between Indigenous jobseekers and tourism businesses in their region. Interviews will take place through a series of what we call Employee-to-Employer (E:E) Matching Events, which include both virtual and in-person event opportunities.
The program is open to individuals currently seeking employment and who identify as Indigenous. After being accepted into the program, in addition to attending the E:E Events, jobseekers will also have the opportunity to participate in frontline training workshops facilitated by Indigenous Tourism Ontario.
The next event is taking place on Monday, April 25th, and will be hosted virtually. Our online platform is called Brazen and it will allow you to create an employee profile and browse available opportunities, as well as schedule online interviews with potential employers. To register for the program please complete your employee profile HERE.
BUILDING INCLUSIVE TOURISM
MAY 11: LEARNING ABOUT THE DISCOVERABILITY NETWORK
Join us by registering for each webinar in our monthly series on Building Inclusive Tourism.
On Wednesday, May 11, 2022, at 12PM, we are presenting "Learning more about the DiscoverAbility Network".
Session Information:
Hiring people with disabilities isn’t “doing the right thing.” It’s “doing the right thing for business.” The true value for organizations doesn’t come from ticking the right boxes, but from accessing the benefits of an inclusive environment.
The business opportunity is irrefutable. Employing people with disabilities means better performance. There is not one industry in which people with disabilities are unable to work. There are as many opportunities as there are businesses, and you can access work-ready individuals who are prepared to positively contribute to their communities, often without extra costs on accommodations. You can broaden your pool of skilled candidates across all industries by including people with disabilities.
You won’t have to lower the bar – just open your door a little bit wider.
Join us on May 11th for our next DEI Webinar: Learning about the DiscoverAbility Network.
Experts:
- Louis DiPalma, Vice President, SME Programs, Ontario Chamber of Commerce
- Fatima Finnegan, Director of Corporate Marketing & Business Development, ORHMA
Register now and let the learning begin, please click here.
PERCEPTIONS OF ONTARIO AS A DESTINATION FOR LGBT+ TRAVELLERS SURVEY
Tourism partners in Ontario are conducting research on LGBT+ traveller perceptions of various regions of the province as a vacation destination. The survey also seeks to gather information on what types of tourism products and experiences these LGBT+ travellers would like to enjoy while in Ontario. If you identify as LGBT+, please take a few minutes to complete the survey. Your input will help to inform tourism development in Ontario. Thank you.
To take the survey, please click here.
INTRODUCING NOW PLAYING TORONTO
Destination Toronto announced today the launch of Now Playing Toronto (NPTO) a new consumer-facing, free online platform featuring a one-stop source for arts, cultural and community events in Toronto.
Developed by Destination Toronto and the Toronto Alliance for the Performing Arts, along with an Arts and Culture Advisory Council made up of leaders across major arts disciplines, Now Playing Toronto captures the full scope and scale of Toronto experiences and is designed to be the best place to find everything happening tonight, this weekend or a month from now.
A celebration of the breadth and diversity of events in our city, from what's new, up-and-coming artists to the largest shows and events, Now Playing Toronto is here to assist cultural organizations and event producers re-engage and reach new audiences.
EARLY BIRD TICKET DEADLINE EXTENDED TO APRIL 22 FOR ON-RAMP
Together, with the Ontario Cultural Attractions Fund and Destination Northern Ontario, Ontario Culture Days will host our second annual symposium in June 2022. ON-Ramp: New Horizons in Cultural Tourism is a two-day event investigating the state of reopening for the arts, culture and tourism sectors. Taking place in-person in Toronto as well as online, the symposium will focus on arts and culture destinations in the context of regenerative tourism, diversity and inclusion, and offer industry expert advice on reopening better.
Click here to purchase your early bird tickets!
JOIN TIAO IN TAKING THE PLEDGE - AND ENSURE THAT ONTARIO IS THE MOST COMMITTED PROVINCE TO SUSTAINABLE TOURISM
Are you interested and committed to being more sustainable? Are you curious, but don't know where to start. Start your 2022 by taking the pledge.
The Sustainable Tourism 2030 Pledge is a commitment to improve the sustainability performance of your tourism business or destination between now and 2030... but this is more than a pledge.
Launched in June 2021, the Sustainable Tourism 2030 Pledge is a global movement of individuals, businesses, and organizations within the tourism and hospitality industry that believe tourism has a tremendous opportunity to become a force for good and change the world. We believe that improving the social, cultural, environmental, and economic performance of our industry in support of the UN Sustainable Development Goals and UN 2030 Agenda for Sustainable Development is not a trend or a cause, but is essential to the long term health and well-being of this important sector of the global economy. The Sustainable Tourism 2030 Pledge is built upon the GreenStep Sustainable Tourism criteria, which is aligned with, and in the case of the business criteria, has achieved “Recognized” status, with the Global Sustainable Tourism Council. We have set a goal of achieving this.
Take the pledge here: https://www.sustainabletourism2030.com/pledge/
TOURISM & HOSPITALITY EMERGENCY RECOVERY (THER)
As businesses and operators prepare for a strong summer season, workforce recovery remains a challenge. Access tools and strategies specific to your region, including readiness assessments, real-time data, and workshops for businesses. Learn more at LetsGetReady.ca
Vous vous préparez pour la saison printemps-été? Les renseignements sur le marché du travail local et des données sur les prévisions économiques doivent être fournis aux destinations en temps réel pour les aider à prendre des décisions. Pour en savoir plus sur la manière dont l’OTEC et ses partenaires appuient la relance selon les destinations, visitez onseprepare.ca
STAKEHOLDER CALL MINUTES
Thank you to everyone who joined the call. We continue to hold industry stakeholder conference call meetings in order to disseminate information that we have received, address member concerns and share information on our industry consultations and share the latest news from government and our partners.
You can read the notes from this week here.
SAFE TRAVELS STAMP ADMINISTERED BY TIAO
 TIAO has been chosen by the World Travel and Tourism Council (WTTC) to administer the Safe Travels Stamp in Canada. The Safe Travels Stamp is an international symbol designed to allow travellers to recognize governments and companies around the world, which have adopted health and hygiene standardized protocols – so consumers can experience ‘Safe Travels’.
As we are being asked to limit our travel, recognize that the Safe Travels Stamp contributes to comfort with consumer sentiment both from travelers to your area and for your local community. This recognition can lend itself to peace of mind.
Our application process has moved to an online system and you can access it here. Almost 2000 businesses have been approved. See list of successful applicants here.
DO YOU HAVE YOUR TIAO PROUD MEMBER LOGO?
We value our members and are proud to show you off, which is why we have a special TIAO "Proud Member" logo for your use. If you are a member and don't have the updated version, please reach out here.
MEMBERSHIP IN 2022 – IS IT COMPLIMENTARY?
In 2020, thanks to a grant provided by the Ministry of Heritage, Sport, Tourism and Culture Industry, we had the opportunity to be able to extend complimentary membership for one year. TIAO then chose to extend this again in 2021 recognizing the continued struggle. We need to move forward and rebuild but we know that Re-opening does not mean recovery.
In yet another transition year - we need to charge for membership - but we are keeping our rates level and asking the RTOs, DMOs, Sector Associations, Government, Tourism Industry Suppliers and Educators to pay - as we work with you to cascade up and down the information so that we can continue to collaborate and work together to deliver the voice to industry.
We are offering complimentary membership to tourism operators IF the tourism operator is a member of their local DMO and/or Sector Association. We recognize that tourism operators are still challenged. By aligning with the DMOs/Sector Associations we are allowing tourism operators to not have to choose IF they can only afford one membership - we want them to work with those that can market and bring them business.
For those tourism operators that are able to and want to contribute to green shoots to support TIAO’s advocacy efforts, this is greatly appreciated.
We look forward to hearing from you, having more input, strengthening our industry’s voices and making sure tourism is represented.
Contact us for 2022 membership by emailing us directly at membership@tiaontario.ca
If you are a tourism operator that would like to contribute more than your membership dollars to TIAO to support our advocacy efforts, you can do so in one of two methods:
- Sponsorship of an existing action - Tourism Issues Forum, Policy Speaker Series, AGM, and/or Ontario Tourism Summit
- Become a Green shoots sponsor 🌱 - For those members that can afford to pay more than their membership, we will recognize the value of their existing membership through sponsorship (Green shoots sponsor) and use this value of their membership to continue the research and vital actions to rebuild and represent the industry’s voice to government in Ontario.
How does this work if I want to become a member of TIAO?
Welcome, we are glad to extend this to the industry. We ask that you reach out to us directly at: membership@tiaontario.ca We will set up your membership. We will also extend to you the option as we do to our existing members.
- Membership within TIAO for a period of one year from date of signing.
- Opportunity to sponsor an existing action - Tourism Issues Forum, Policy Speaker Series, AGM, and/or Ontario Tourism Summit AND/OR become a Green shoots sponsor 🌱 - For those members that can afford to pay more than their membership, we will recognize the value of their existing membership through sponsorship (Green shoots sponsor) and use this value of their membership to continue the research and vital actions to rebuild and represent the industry’s voice to government in Ontario.
 Why Green shoots?
Green shoots is a term used to describe signs of economic recovery or positive data during an economic downturn. The term green shoots is a reference to plant growth and recovery and has been used during down economies to describe signs of similar growth.
Welcome to the Tourism Industry Association of Ontario.
We are your association, and we are here for you!
GOVERNMENT RELEASES
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Ontario and First Nations Celebrate Historic Milestone for the Ring of Fire
Office of the Premier
Premier Doug Ford and Greg Rickford, Minister of Northern Development, Mines, Natural Resources and Forestry, joined Chief Bruce Achneepineskum of Marten Falls First Nation and Chief Cornelius Wabasse of Webequie First Nation to celebrate a historic milestone to unlocking jobs and economic opportunities in the Ring of Fire region.
Ontario Passes Landmark Legislation to Keep Ontario Open
Treasury Board Secretariat
Today, the Ontario government passed the Pandemic and Emergency Preparedness Act, 2022, a critical component of the province’s Plan to Stay Open. Among other measures, the legislation bolsters Ontario’s health workforce by recognizing foreign-credentialed workers and giving publicly-funded personal support workers (PSWs) and direct support workers (DSWs) a permanent raise.
Ontario Bolsters Support to Get Small Businesses Online
Economic Development, Job Creation and Trade
The Ontario government is helping more small businesses online through the renewal of the Digital Main Street program, including Digital Service Squads, which have helped thousands of businesses with one-on-one technology support. In the 2021 Fall Economic Statement, the province committed to an increased investment of $40 million over two years to help Ontario businesses better compete at home and abroad.
Ontario Strengthening Tourism and Recreation Sectors in Kenora and Rainy River
Northern Development, Mines, Natural Resources and Forestry
The Ontario government is providing more than $645,000 through the Northern Ontario Heritage Fund Corporation (NOHFC) to support five projects in the Kenora and Rainy River areas. This investment in recreation, tourism and culture will help boost economic growth, improve quality of life and build strong, healthy communities.
Ontario is Making it Easier to Start a Business
Economic Development, Job Creation and Trade
The Ontario government is making it easier to start and grow a business with the launch of the new Ontario.ca/business website. The website is one of the initiatives being implemented as part of the Fewer Fees, Better Services Act, which received Royal Assent on March 3, 2022, and builds on successive efforts to cut red tape and reduce unnecessary regulatory burdens for businesses.
Ontario Moves Forward with East Harbour and Four Other Transit-Oriented Communities
Infrastructure
The Ontario government is partnering with the private sector and the City of Toronto to build five transit-oriented communities along the Ontario Line, including one at East Harbour. Integrating transit, housing, commercial space and park land, along with other amenities, is part of the government’s plan to build more homes near transit and vibrant communities, while reducing gridlock, creating more economic opportunities and supporting the creation of thousands of new jobs.
Ontario Powering Economic Development in Northwestern Ontario
Energy
Ontario is delivering on its promise to provide reliable, affordable electricity across the province with the activation of the East-West Tie, a new 450 km transmission line that runs from Wawa to Thunder Bay. This new transmission infrastructure will provide flexibility and capacity that is essential for building prosperous communities and supporting future Northern economic development initiatives, including the Critical Minerals Strategy, as we better connect mines in the north with the growing electric vehicle (EV) manufacturing sector in the south.
Bringing Passenger Rail Back to Northeastern Ontario
Office of the Premier
The Ontario government is investing $75 million to bring passenger rail service back to Northeastern Ontario, restoring a key transportation option that was previously cancelled in 2012. Service will be reinstated between Timmins and Toronto, helping to connect Northern Ontario as the government invests in unlocking the full economic potential of northern industries, resources and minerals.
NEWS
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Scroll down to check out news articles in each of these sections:
- AWARDS & RECOGNITION
- BUSINESS DEVELOPMENT
- COVID-19 IMPACT
- FESTIVALS & EVENTS
- FUNDING & GRANTS
- LABOUR & WORKFORCE DEVELOPMENT
- TRANSPORTATION
- LEADERSHIP
- OTHER NEWS
AWARDS & RECOGNITION
Success Story: Safety and flexibility made possible at OWL Rafting thanks to TRIP funding
Ontario's Highlands
Learn about how OWL Rafting's founders benefited from the OHTO’s Tourism Recovery and Innovation Program – Capital Projects funding stream to improve and leverage their business.
Ted Rogers School’s Hospitality Leisure Management subject ranked #7 worldwide
Ryerson University
The Ted Rogers School of Management’s Hospitality and Tourism Management program has ranked #1 in Canada and #7 in the world for one of the indicators in the prestigious QS World University Rankings by Subject 2022.
George Brown College acquires the prestigious Ontario Wine Awards
Cision
George Brown College is pleased to announce the acquisition of the Ontario Wine Awards (OWA), the province's most prestigious wine competition and awards program.
Two Collingwood economic development initiatives recognized with awards
Collingwood Today
Economic Developers Council of Ontario named Patiolicious event tops for tourism attraction.
BUSINESS DEVELOPMENT
Indigenous Experience Ontario lets the province’s staycationers enjoy nature and culture in one trip
Toronto Star
The initiative from Indigenous Tourism Ontario showcases more than 400 Indigenous-owned businesses in Ontario, from golf courses to museums, restaurants, hunting guides and more.
COVID-19 IMPACT
City of Thunder Bay aims to jumpstart corporate travel with Bring it Here campaign
Northern Ontario Business
Corporate travel like meetings and conferences make up about 25 per cent of local tourism economy.
FESTIVALS & EVENTS
Hop over to Ottawa for Easter events and weekend fun
Ottawa Tourism
Easter weekend in April is the perfect excuse to enjoy early springtime activities and special events in Ottawa.
Durham Region selected to host 2023 Ontario Parasport Games
Durham Region
Durham Region will host the 2023 Ontario Parasport Games, building on the success and legacy of hosting these Games in 2019, and continuing growth of our inclusive, accessible, and adaptive sport opportunities.
FUNDING & GRANTS
New Indigenous scholarship an 'important commitment' for Sudbury chef and chocolatier
CBC
A Sudbury chef and chocolatier is hoping a new scholarship will help to increase the number of Indigenous people entering the baking and pastry arts.
LABOUR & WORKFORCE DEVELOPMENT
County introducing program to help tourism businesses find staff
Blackburn News
Huron County’s Economic Development Department is introducing a new program to help the local tourism industry find staff for this summer’s tourism season.
LEADERSHIP
Indigenous Leaders: Gerry Brandon delivers culture in the cuisine
Northern Ontario Business
Haileybury Indigenous restaurant reopens its doors for the first time since the pandemic outbreak.
TRANSPORTATION
Opinion: Passenger rail service has high tourism potential
Bay Today
The return of the Northlander is “one step closer” to reality after Premier Doug Ford announced that $75 million was earmarked to make it happen.
OTHER NEWS
TICO Charges Human Logistics Inc. For Operating As An Agent Without Registration
Travel Pulse
TICO has also charged company founder with one count of operating as a travel agent without being registered, and one count of being an Officer and Director of a Corporation and failing to take reasonable care to prevent the Corporation from committing an offence.
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